This Refund Policy explains the terms for cancellations, refunds, and payment verification for Trend Micro products and related services. By using Trend Micro products or seeking support through this platform, you acknowledge and agree to the conditions outlined below.

No Direct Sales from This Website

This website does not sell any Trend Micro product, subscription, or software license directly. All payments are processed exclusively through Trend Micro’s official website. Therefore, we cannot initiate or approve refunds for purchases made through third-party or official Trend Micro platforms.

Refunds for Trend Micro Purchases

If you purchased a Trend Micro subscription, license, or security product, refund requests must be submitted directly to Trend Micro’s official support or billing center. Their policies determine eligibility for:

• Subscription cancellations
• Refund windows
• Renewal disputes
• Accidental subscriptions

Accidental or Duplicate Payments

If you believe you were charged accidentally or billed more than once, you must provide sufficient proof to Trend Micro’s billing department. Typical documentation includes:

• Transaction or invoice ID
• Payment screenshot
• Subscription details
• Date & time of charge

Payments Made to This Website

In rare cases where a user may have made a payment directly on this website for support or service-related assistance, refunds may be issued after verifying:

• Reason for refund
• Valid payment proof
• User identity confirmation

Processing time may take 7–10 business days depending on your bank or payment provider.

Non-Refundable Services

The following service types cannot be refunded under any circumstances:

• Completed support sessions
• Technical troubleshooting already delivered
• Consultation or diagnosis fees
• Incorrect purchases not associated with this website

Third-Party Payment Gateways

If any payment was processed through an external platform (e.g., app store, bank auto-pay, reseller), the refund must be requested through that specific provider based on their terms.

Changes to This Refund Policy

This Refund Policy may be updated from time to time to reflect changes in services, payment procedures, or legal requirements. Updated terms become effective immediately once published.

We Are a Third-Party Independent Service Provider

We are not directly associated with Trend Micro. All Trend Micro® trademarks belong to their respective owners. We provide general information, troubleshooting help, and independent support guidance. We do not claim ownership of any Trend Micro products.