This Privacy Policy explains how Trend Micro collects, stores, processes, and protects user data across its software, apps, security tools, and cloud-based services. By using any Trend Micro product, you agree to the practices described in this document. If you do not agree, you must discontinue the use of all Trend Micro products and services immediately.

Information We Collect

Trend Micro may collect various forms of information to enhance product performance and security. This includes device identifiers, IP addresses, system logs, threat detection logs, browsing safety reports, application usage details, and subscription information. Some features may also collect optional diagnostic data to improve malware detection accuracy.

Personal Information

When you create an account, activate a product, or contact support, Trend Micro may store personal details like name, email address, phone number, and billing information. These details are never sold to third parties and are used only for service-related purposes such as account verification, subscription management, and customer support.

How Trend Micro Uses Your Data

Data collected is used to provide cybersecurity protection, enhance threat detection, analyze malware behavior, and maintain overall software functionality. Trend Micro may also use aggregated, anonymized data for research, improving algorithms, and global cybersecurity intelligence. Personal information is never used for unauthorized marketing or advertising.

Log Files & Threat Detection Data

To identify harmful files, URLs, or suspicious system activities, Trend Micro collects security logs that include file names, metadata, infection attempts, and blocked websites. This data helps detect new threats and prevents widespread cyberattacks. All logs are encrypted and stored securely.

Cookies and Tracking Technologies

Trend Micro websites may use cookies to remember preferences, store session information, and analyze website performance. These cookies do not store sensitive personal data. Users may manage cookie preferences through browser settings, although disabling cookies may impact website functionality.

Data Storage & Protection

Trend Micro uses advanced encryption protocols, secure servers, and multi-layer cybersecurity measures to protect stored information. Your data may be stored on secure servers located in different regions depending on your location. Access is limited to authorized personnel only and monitored through strict security frameworks.

Third-Party Integrations

Some Trend Micro features may interact with browsers, cloud services, email platforms, or independent security tools. Any data shared with third-party services is governed by their respective privacy policies. Trend Micro does not control how third parties protect or manage user information.

Children’s Privacy

Trend Micro services are not intended for children below the legal digital age defined in your region. The company does not knowingly collect personal information from minors. If any such information is detected, Trend Micro will take immediate steps to delete it.

International Data Transfer

Trend Micro operates globally, and your information may be transferred to servers outside your country. All international transfers comply with applicable data protection laws, including GDPR and regional cybersecurity regulations.

Your Privacy Rights

Depending on your region, you may have rights to access, modify, delete, or restrict your personal data. You may also request a copy of your stored data or opt out of non-essential data collection. To exercise these rights, you may contact Trend Micro support or access your account dashboard.

Data Retention Policy

Trend Micro retains user information only for as long as required to deliver services, comply with law, resolve disputes, or enhance product performance. Unnecessary data is removed through secure deletion methods.

Policy Changes

Trend Micro may update this Privacy Policy periodically to reflect new features, legal requirements, or security enhancements. All updates become effective immediately upon publishing. Users are encouraged to review this page regularly.

We Are a Third-Party Independent Service Provider

We are not directly associated with Trend Micro. All content on this website is for informational and assistance purposes only. Trend Micro® and its trademarks belong to their respective owners. We operate as a third-party independent service provider offering general guidance, troubleshooting help, and product-related information.